Welcome to Oravelmorae. These terms govern your engagement with our website and the acquisition of our products. By browsing our site or placing an order, you acknowledge that you have read and understood these provisions.
Our operations strictly adhere to the laws of the Hong Kong Special Administrative Region, including the Sale of Goods Ordinance and the Control of Exemption Clauses Ordinance.
Oravelmorae operates exclusively within the borders of Hong Kong. We do not facilitate international transactions or provide delivery services to locations outside of this territory. All prices listed are in Hong Kong Dollars (HKD).
By utilizing our services, you confirm that you are a resident of Hong Kong or are currently located within the region for the purpose of receiving a delivery.
We strive to process your selections with speed and accuracy. Once you place an order, our team requires 1 business day to handle the packaging and internal logistics. Following this period, the delivery process typically takes an additional 1 to 2 business days to reach your specified address. In overall, our total delivery turnaround time is 2 to 3 business days.
**Please note that business days exclude Saturdays, Sundays, and public holidays in Hong Kong. While we aim to meet these timelines, external factors such as weather conditions or local logistics adjustments might occasionally impact the schedule**.
We will communicate any significant delays through the email address you provided during the checkout process.
To ensure a straightforward experience, we operate solely through a Cash on Delivery (COD) model. This means that you are required to provide the full payment to the delivery personnel at your doorstep. We do not collect any payment details through our website, which adds a layer of security to your personal data.
We maintain a policy of total transparency regarding our pricing. The price you see at the checkout is the final amount you pay. There are no hidden charges, and we do not apply any additional shipping costs for deliveries within our service area. Please ensure you have the exact amount ready in cash to facilitate a smooth transaction with the courier.
You may cancel your order at any time while the product remains in our physical possession. However, once the item has been dispatched and handed over to our logistics partners, the cancellation window closes.
At that stage, the delivery must be completed as scheduled. If you wish to cancel an order before dispatch, please contact our support team immediately via email to confirm the status of your package.
We provide a 30-day return policy that begins the day the item is delivered to your address. This policy applies specifically to instances where you receive a damaged or incorrect product. If such a situation occurs, please email us at support@oravelmorae.com with the relevant details.
Upon notification, we will arrange a pickup of the item at no cost to you. Once the product reaches our facility, our team conducts a thorough inspection within 24 hours to assess the condition.
If the item is confirmed to be incorrect or damaged, we will arrange for a replacement. In cases where the damage is beyond repair or a replacement is unavailable, we will initiate a full refund.
Because we operate via COD, we do not possess your banking information initially. If a refund is approved, our team will contact you via email to request your bank details. We process refunds exclusively through bank transfers.
Once we initiate the transfer, it typically takes 5 to 6 business days for the funds to reflect in your account. The exact timing depends on the processing speed of your specific banking provider. We do not apply any restocking fees for items returned under the conditions mentioned above.
We encourage you to be completely sure about your purchase before finalizing an order. Oravelmorae does not accept returns, exchanges, or refund requests based on a change of mind or personal preference shifts after the delivery is complete.
This policy ensures we can maintain our operational efficiency and continue offering free shipping to all our customers.
Our support team is available to assist with any queries or concerns you may have regarding our handbags or your specific order. We are live and ready to help from 9:00 AM to 6:00 PM HKT, Monday through Friday.
Please reach out to us at support@oravelmorae.com for professional assistance.