Welcome to Oravelmorae. We recognize that receiving your handbag in a timely and professional manner is a vital part of your shopping experience. This document outlines our logistical procedures to ensure absolute clarity regarding how we move our products from our facility to your doorstep within Hong Kong.
Our shipping practices are designed to comply with the high standards of Google's advertising policies and the specific legal requirements of the Hong Kong Special Administrative Region, including the Sale of Goods Ordinance.
We prioritize a structured timeline to ensure your selections reach you without unnecessary delay. Once you finalize an order on our website, our internal team begins the preparation phase. We require 1 business day to verify your order details, inspect the handbag for quality, and complete the packaging process. This initial step ensures that the item is secure for transit.
Following this 1-day preparation period, the delivery process typically takes an additional 1 to 2 business days. In total, you can expect your package to arrive within 2 to 3 business days from the moment you place your order.
**Please keep in mind that business days include Monday through Friday and exclude public holidays in Hong Kong. **
While we work diligently to meet these estimates, factors such as harsh weather or high seasonal demand may occasionally result in minor adjustments to the arrival date. We will communicate any significant changes to your timeline via the email address you provided.
Transparency is a core value at Oravelmorae. When you browse our collection or proceed to the checkout, the price you see for the handbag is the final amount you are expected to pay. We do not apply any additional shipping costs, handling fees, or surcharges for deliveries within Hong Kong.
Our business model operates exclusively through Cash on Delivery (COD). This means you pay the exact listed price of the item to the courier at the time of delivery. We do not charge restocking fees or any administrative costs for the logistics involved in reaching your location. By removing hidden expenses, we aim to provide a straightforward and professional transaction that respects your budget and your time.
We understand that our customers have busy schedules. If you are unavailable when the courier arrives at your specified address, our logistics partners will attempt to contact you using the phone number provided during checkout. Generally, the courier will attempt a redelivery on the following business day.
If multiple delivery attempts are unsuccessful, the package may be held at a local distribution center for a short period. In such cases, you will receive instructions on how to coordinate a convenient time for a final delivery attempt or how to collect the item if that is your preference.
To ensure a smooth experience, we recommend providing a delivery address where someone is available during standard business hours, such as an office or a residential building with a concierge service.
To fulfill your order, we must share specific details with our trusted third-party logistics providers. This information is limited to your name, delivery address, and contact number. Our partners use this data solely for the purpose of navigating to your location and communicating with you regarding the arrival of your package.
All data sharing is conducted in strict accordance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. We do not authorize our couriers to use your information for any marketing or unrelated purposes.
Protecting your privacy is as important to us as the safe delivery of your handbag. You can contact us at our official email address: support@oravelmorae.com