Got questions? We have answers. Everything you need to know about shopping, shipping, and owning an Oravelmorae bag; all in one place.
No, we do not ship outside Hong Kong. Our delivery network operates across Hong Kong. If you are a resident of Hong Kong, you can order from us and have your next stylish bag delivered within 2–3 working days.
Yes, you will receive an automated email notification at your registered email address once your bag leaves our warehouse. Please keep in mind that orders cannot be cancelled once they are with our logistics partners. We suggest being certain of your decisions before placing an order with us.
We currently operate on a Cash on Delivery model. You are not required to pay anything at checkout. The total amount displayed at the checkout screen is the final amount you pay to our delivery partners at your doorstep. Shop worry-free!
Every bag you order from us carries a straightforward 30-day return policy. However, please note that Oravelmorae does not accept return requests due to a change of mind. We process returns exclusively for damaged or incorrect items delivered to our customers.
No, we operate with a zero-cost shipping policy for all our customers. The total amount displayed at the checkout page is the final amount you pay at your doorstep. We do not charge any additional or hidden fees.
If you receive a damaged or incorrect item, please request a return immediately by writing to us at support@oravelmorae.com. We operate with a 30-day return policy across all our bags. Simply include your order ID and reason for return in your email and our team will get back to you promptly.